Overview/ Job Description:

Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core.

We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.

Customer services responsibilities

· Answering telephones enquiries - UK and Export

· Responding to Customer Emails - UK and Export

· Daily/Weekly/Monthly reporting to Customers

· Creating new customer accounts - UK and Export

· Processing quotes and orders on IT System

· Part identification using external websites/spreadsheets

· Check part number supersessions on external websites

· Identify part lead times and confirm to the customer

· Releasing pick tickets and check back orders

· Raising commercial invoices for despatch

· Part ship and contact customers when stock is booked in

· Downloading spares guides as required

· Monitoring service repairs

· Dealing with service queries

· Advising customer of warranty invalidations

· Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment

· Issue repair job numbers to service customers

· Dealing with customer complaints and returns

· Reports

· Assist with other departments as required

· Liaison with other departments

Service support responsibilities

· Account management for service customers

· Service support for partners

· Ensuring smooth flow of work through workshop

· Obtaining Purchase Order numbers for repairs

· Monitoring statuses of repairs

· Responding to new customers

· Ensuring correct invoicing on repairs

· Liaising with Purchasing for timely delivery of parts

· Liasing with customers regarding receipt and return of units

· Supporting the effort to reach service revenue targets

Qualifications and Skills:

IT literate (Word, Excel) Good organisational skills Good telephone manner Good attention to detail Conscientious with a strong sense of quality Strong customer focus Ability to work and take instruction from Managers but also to work independently. Self-motivating with ability to prioritise own workload

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

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