Established Logistics company requires a confident Customer Services Clerk, to join their office-based team. Providing excellent customer service and performing administrative tasks, the role of Customer Services Clerk requires a People Person with excellent written and verbal communication skills, IT proficiency and willingness to learn. Experience within the Logistics industry would be beneficial (not essential – as full training will be provided).
The role of Customer Services Clerk is offered on a temporary to permanent basis with full time hours and immediate start available.
Duties of Customer Services Clerk:
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Manage customer queries (telephone/email)
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Provide information and assist customers with their concerns and queries
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Resolve customer complaints and provide suitable solutions
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Maintain customer records and documentations
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Communicate with other departments as needed to service customers
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Keep updated with company policies and products to provide accurate information
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Ensure customer satisfaction through attentive and professional service
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Perform administrative tasks such as scheduling or filing when needed
Skills/Experience required by Customer Services Clerk:
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Previous experience in a similar role within Logistics industry (beneficial NOT essential)
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Excellent communication (verbal and written)
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IT proficient
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Organised, high attention to detail
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Flexible and willing to learn
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Able to cope well under pressure
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Own transport advantageous as poor public transport available to site
Location: Kidderminster, Worcestershire
Hours: Monday to Friday 9 am – 5 pm
Rate of Pay: £13.30 per hour
Contract: Temporary to Permanent
If you have the skills to fulfil the role of Customer Services Clerk, please APPLY TODAY
