Structured role with time to do things properly | No weekend working | Clear training and progression | Regulated, quality-led environment
If you want a Customer Service Advisor role where you are trusted to handle customer queries thoroughly rather than quickly, this position offers a more considered approach to service. You will support customers at important stages of their journey, ensuring queries are resolved accurately and in line with regulatory standards.
You will be part of a team where service quality, consistency, and compliance come first. The environment is well-organised and supportive, giving you the structure and training needed to build long-term capability rather than just short-term output.
Package & Benefits
• Salary £30,000 per annum.
• Monday to Friday office hours with no weekend requirement and hybrid working after probation.
• Annual salary reviews.
• 23 days holiday plus bank holidays.
• Annual company bonus.
• Study support.
• Ongoing training and internal progression opportunities.
• Team-based incentives and social events.
About the Company
This organisation operates within a regulated sector where customer outcomes and compliance are central. They invest in structured processes and employee development, creating a stable environment focused on doing things correctly and consistently.
Key Responsibilities
• Handle inbound customer queries, providing clear and accurate guidance.
• Manage complaints through to resolution, ensuring fair outcomes and proper documentation.
• Maintain consistent communication across phone, email, and written channels.
• Work within defined processes and regulatory requirements at all times.
About You
• Experience in a customer service or contact centre environment.
• Track record of managing customer issues through to resolution.
• Experience working within regulated or highly process-driven settings.
If you are looking for a customer service role where attention to detail and service quality are genuinely valued, this could be a strong fit. Contact Fintelligent for more information or a confidential discussion.
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