We are looking for experienced Customer Service Agents with a passion for delivering great customer experiences over the phone.
You will be responsible for taking inbound calls regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise call notes. You will also make outbound calls to support case progression, and to validate details.
Your responsibilities as Customer Service Agent:
Managing inbound and outbound call activity.
Providing clear and informative responses.
Maintaining high customer experience standards.
Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
Escalating customer queries where appropriate.
Seeing all customer interactions through to resolution.
What we’re looking for in a Customer Service Agent:
Experience in customer service and administrative roles.
Confidence with accurate data entry.
Strong oral and written communication.
Great prioritisation and organisation.
Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Location: Remote. Laptop + Headset provided.
Training: 2 – 3 weeks
Holiday: 20 days holiday and bank holidays pro rata.
To apply for this role as Customer Service Agent, please click apply online and upload an updated copy of your CV.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
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