This role delivers high quality customer support across phone, email and digital channels, resolving queries efficiently while building positive relationships. The executive represents the brand, manages orders and queries end to end, and contributes to service improvement through feedback, accuracy, and professional communication within a fast paced customer focused environment.
Client Details
Customer Care Executive: An established international organisation operating across multiple markets, known for a strong customer-first culture, consistent service standards and ongoing investment in people, processes and long-term growth.
Description
Customer Care Executive:
- Acts as the first point of contact for customer enquiries
- Handles inbound calls, emails and digital communications
- Resolves issues efficiently while meeting service standards
- Manages orders, returns and account queries accurately
- Updates internal systems with clear and timely information
- Escalates complex issues appropriately when required
- Maintains a professional and empathetic customer approach
- Supports continuous improvement of customer experience
Profile
Customer Care Executive:
- Demonstrates previous experience in a customer service role
- Communicates clearly and professionally in written and spoken English
- Remains calm and organised under pressure
- Shows strong attention to detail and accuracy
- Uses IT systems confidently and learns new tools quickly
- Takes ownership of queries and follows them through
- Works well independently and as part of a team
- Shows commitment to delivering excellent customer service
Job Offer
Salary circa £27,000 - £32,000 dependant upon experience, plus good package
