We are seeking a highly organised and detail-oriented Order Fulfilment Coordinator to manage customer orders from handover through to successful delivery. This role requires strong collaboration across multiple teams and a proactive approach to ensuring a seamless customer experience.
Key Responsibilities:
Take ownership of sales orders within SAP following order handover, managing the full order lifecycle to ensure on-time delivery
Liaise with internal and external stakeholders including sourcing, procurement, repair vendors, warehouse, logistics, compliance, and finance to resolve issues and maintain smooth order progression
Provide regular updates to stakeholders on order status, highlighting any risks or issues
Support accurate financial reporting by tracking and updating pacing risks and opportunities
Participate in daily operational meetings, identifying process improvement opportunities and driving efficiencies
Ensure full compliance with company policies, local regulations, and relevant lawsRequirements:
Experience using CRM/ERP systems such as Salesforce and SAP (or similar)
Background in a service, operations, or customer support environment
Strong organisational and communication skills with a high level of attention to detail
Ability to collaborate effectively across cross-functional teams
Additional language skills are advantageous
Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and OutlookIf you thrive in a fast-paced environment and enjoy coordinating across teams to deliver excellent customer outcomes, we encourage you to apply (url removed)
