Inbound Sales & Customer Service Agent - Danish Speaking
Location: Hybrid (Head Office in Canary Wharf, London)
Salary: £27,768 + benefits
Commission: Uncapped commission structure with monthly payouts (OTE £500 per annum)
Hours: Full-time, 37.5 hours per week
TeamJobs are advertising for a Danish-speaking Inbound Sales & Customer Service Agent to join a busy and growing team within the travel sector. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service while also having a natural flair for sales.
This role offers a hybrid working model, with a modern head office based in Canary Wharf.
The Role:
You will be handling inbound calls from customers, supporting with both sales enquiries and service requests. You will take the time to understand customer needs, recommend suitable holiday options and maximise every opportunity to enhance the customer experience.
Key Responsibilities:
Handling inbound calls for both sales and customer service enquiries
Managing service requests through internal systems
Identifying customer needs and generating sales opportunities
Amending, cancelling or confirming existing bookings
Upselling additional products, services and extended staysAbout You:
Fluent in Danish and English
Strong communication and interpersonal skills
A natural ability to influence and drive sales
Previous experience in a customer service or sales environment
Able to work in a fast-paced environment with strong attention to detail
Resilient, professional and motivated to achieve targets
Confident multitasker with a positive, proactive attitudeTraining & Development:
Full product and system training provided
Sales and customer service training
Clear progression opportunities into roles such as Social Media, Guest Relations, Outbound, Training, Quality or Team ManagementWorking Hours:
Shifts will fall between:
Monday to Friday: 8am - 8pm
Saturday: 8am - 4pm
Sunday: 9am - 4pm
You will be required to work one weekend day every other week, with a weekday off in lieu.Benefits:
20 days holiday plus bank holidays, increasing with service
BUPA Life Insurance
Perkbox and corporate discounts
Eye care vouchers
Onsite training and modern facilities
Smart casual dress code
Regular incentives, rewards and recognition
Recommend a friend scheme
Opportunities for apprenticeships and NVQ qualifications
Charity and fundraising eventsDue to the nature of the role, successful candidates will be required to provide references covering the last 3 years and may be subject to background checks.
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