Job Title: Admin Support Officer
Department: Administrative Fire Delivery Team
Location: Head Office, 45 Westminster Bridge Road, London, SE1 7JB
Job Type: Temporary
Pay Rate: £16.04 per hour
Start Date: 24 April 2026
End Date: 24 December 2026
Working Hours:
Monday to Friday
09:00 - 17:00 (7 hours per day)
Unpaid break included About the Role
This Support Officer role sits within the wider FRA (Fire Risk Assessment) Delivery Team and plays a key role in supporting service delivery, with a strong focus on customer liaison, satisfaction, and continuous improvement.
You will provide essential back-office support to the Surveying & Voids Team while ensuring customers are kept informed before, during, and after works. A proactive, customer-focused approach is essential.
Purpose of the Role
Provide administrative and operational support to the Surveying & Voids Team
Support delivery of programmes and projects
Act as a key point of contact for residents, ensuring clear and consistent communication
Contribute to high levels of customer satisfaction and service delivery Key Responsibilities Customer & Stakeholder Engagement
Deliver excellent customer service to all stakeholders
Build and maintain relationships with internal teams, residents, contractors, and external agencies
Respond to enquiries and resolve issues in a professional and timely manner
Ensure customers are regularly updated on progress of works Administrative & Coordination Support
Manage correspondence (emails, calls, enquiries, post handling)
Maintain accurate systems, databases, and records to meet KPIs
Provide general administrative support across teams
Arrange meetings, training sessions, and take minutes where required
Maintain filing systems and ensure information is accessible Project & Programme Support
Assist in preparing and tracking project programmes (using Microsoft Project/Excel)
Monitor progress of works and liaise with contractors/supply chain
Raise and manage work orders, ensuring completion within targets
Support coordination of works from start through to defects liability period Complaints & Reporting
Support the Complaints Team with investigations and responses
Prepare reports using Microsoft tools and internal systems
Analyse and manage data from multiple sources Finance & Office Support
Process invoices accurately and in a timely manner
Manage incoming and outgoing post
Promote good office and IT housekeeping Health & Safety
Follow all Health & Safety policies and procedures
Potentially act as Fire Warden or First Aider if required Key Requirements
Strong administrative experience
Excellent communication and customer service skills
Ability to manage workload, prioritise tasks, and meet deadlines
High attention to detail and ability to multitask
Strong IT skills (Microsoft Office, databases, email systems)
Experience working with housing/repairs or asset systems (desirable)
Experience coordinating projects or programmes
Ability to work independently and use initiative Desirable Experience
Experience in complaints handling
Experience with contractors, residents, and external stakeholders
Diary management and scheduling
Exposure to legal or compliance-related cases Additional Information
Office-based role
Inside IR35
May require occasional work outside normal hours
Opportunity to work within a large housing organisation Why Apply?
This is an excellent opportunity to gain valuable experience within a respected organisation like Peabody, developing your administrative, coordination, and customer service skills in a fast-paced environment
