Apprentice Planning Officer

CV-Library • Blackpool, Lancashire • 4h ago

Location: Blackpool

Salary: £21,021

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.

What you’ll be doing as an Apprentice at Great Places....

Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
Ensure appointments are made and kept within agreed service standards and KPI’s, keeping customers informed with any changes to the schedule within a timely manner.
Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
Update housing management and scheduling systems with accuracy in record keeping in real time.
Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
Working to support the wider planning team as and when required

What We are looking for.......

A commitment to providing excellent customer service
A team player who brings a positive, helpful attitude
Someone who is flexible and adaptable
A good listener who takes pride in detail and follow-through
Someone open to learning and developing their skills and experience
Someone who demonstrates Initiative

What you’ll need….

Curious, can-do attitude and a desire to make a difference
Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
Excellent written and verbal communication skills
Keen eye for detail and good organisational skills
GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
Comfortable using Microsoft Office tools (Outlook, Word, Excel)
Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

How we support you and your career at Great Places....

A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
Full equipment to help you perform best at your role
Dedicated time each week for studying and learning
Mentorship and line management from senior professionals
A warm, inclusive team where your ideas and growth matter
Opportunities to shadow across the business and contribute to the social housing sector
Access to our Growing Greatness talent programme including workshops, networks, and development activities
Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress