Customer Service Administrator

CV-Library • Seaham, County Durham • 3h ago

Rewards and Benefits on Offer;

Immediate start
Monday – Friday working hours
Pay rise after 8 weeks
Friendly and supportive working environment
Varied and interesting role
Free on-site parking

The Company you will be working for;

MTrec Commercial are proudly supporting our client on their search for an experienced Customer Service Administrator to join the team as soon as possible. This is a temporary assignment for initially 2 to 3 months with the possibility of this being extended. If you feel you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

Preparing detailed and accurate work instructions for Account Manager approval.
Respond to phone calls and emails to schedule customer stock deliveries using in-house booking systems, ensuring accurate customers and stock codes are logged for the warehouse, ensuring delivery date issues are raised with Account Managers.
Implement the destruction of obsolete stock as requested by Account Managers.
Manage the reordering of consumables and company’s base materials from approved suppliers.
Keep in-house system up to date to ensure accuracy and visibility, including updating projects with information provided by both customers and account manager.
Taking and logging calls
Proactively communicate concerns in a timely manner.
Prepare customer SEP’s for approval in a timely manner to ensure no impact upon production windows.
Check AB samples, raising concerns with Account Managers, and sending approved samples to customers.
Accurately raise TRF’s as per Account Manager or customer instruction.
Proactively support others in the department, offering guidance and knowledge.
Support the wider team through maintaining an awareness of others workloads and time pressures, helping avoid department backlogs.
Work towards departmental targets and objectives.
Provide input to help shape the Department Strategy.
Ensure deadlines are maintained.
Ensure departmental housekeeping is maintained to required standards.
Ensure adherence by self & department to company security, quality, environmental, health & safety and FSC / PEFC Chain of Custody standards at all times.
Key relationships with Leadership Team, Line Managers and daily contact with staff at all levels / in all areas within the business.
Assist in the duties of / cover role of Lead Key Account Manager as requested.