AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton.
Pay Rate - £13.86 per hour
Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week.
Term - Temp to Perm
Start Date - ASAP
Experience - Customer Service or Admin experience is essential.
Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media.
Job Role:
• Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels.
• Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary.
• Support customers in understanding product features and services, and where appropriate, assist with placing orders or identifying suitable solutions.
• Maintain accurate and comprehensive records of all customer interactions using the CRM system, ensuring data integrity and traceability.
• Collaborate effectively with colleagues across Customer Experience, Sales, Technical, and Logistics teams to ensure a seamless customer journey.
• Produce timely and accurate reports on customer interactions, service trends, and performance metrics to support continuous improvement.
• Process financial transactions, including payments and refunds, in line with company procedures. Proactively monitor and follow up on outstanding balances to support the effective management of aged debt.
To apply, please send your CV over to the AMJ Recruitment Team, who will be in touch to discuss next steps
