Head Housekeeper (Head Homemaker)
Hospitality Background Welcome
£32,000 per annum
40 hours per week
Willow Lodge, Redhill, Surrey
Bring your hotel experience into a more meaningful setting. If you have experience in hotel housekeeping and take pride in delivering exceptional standards, this is an opportunity to apply your skills in a high-quality care environment. At Willow Lodge, we combine the standards of a premium hospitality setting with a person-centred approach to care, creating a home where people feel comfortable, respected and valued every day.
Role Overview
As Head Housekeeper, you will lead the domestic and laundry team, ensuring the households maintain outstanding levels of cleanliness, presentation and hygiene. Working within our Household Model of Care, you will support smaller, close-knit living environments that feel more like a boutique hotel than a traditional care setting. You will play a key role in shaping the environment and leading your team to deliver consistent, high-quality service.
Responsibilities and Duties
Lead, train and support the housekeeping and laundry team
Manage rotas to ensure appropriate staffing levels
Maintain excellent cleanliness and presentation standards throughout the home
Carry out audits, maintain records and manage stock control
Conduct team meetings, one-to-ones and performance reviews
Ensure compliance with Health and Safety, COSHH and infection control requirements
Support a positive, professional and team-focused working environment
Skills, Qualifications and Abilities
Experience in a hotel or hospitality housekeeping role, ideally at supervisory or management level
Strong leadership and organisational skills
A commitment to high standards and attention to detail
Confident using IT systems and managing records
A proactive approach with the ability to work independently and as part of a team
A genuine interest in creating a welcoming, comfortable environment for others
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.
Benefits of working at EQ Care
½ day off for your birthday – start your celebrations early!
Blue Light Discount Card – access exclusive savings and offers.
28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
Salary advance scheme (Level) – access earned pay when you need it.
Contributory pension – helping you plan for your future.
Dedicated Learning & Development – continuous training and career growth opportunities.
Team member rewards – recognising and celebrating your hard work.
Free meals on shift – enjoy a meal on us while you work.
Free tax review service – making sure you keep more of what you earn.
Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice
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