Customer Service Representative
Colchester (Fully Office-Based)
Permanent | 40 hours (7:30am – 4:30pm)
£27,000 – £34,000 (Depending on experience)
WE Talent are supporting a growing, global business in Colchester who are looking to bring in a Customer Service Representative to join their collaborative team.
You’ll be part of a wider team across the UK and US, supporting large retail customers and playing a key role in managing orders, logistics, and customer relationships from start to finish.
The role:
This is a busy, varied position where you’ll be managing customer orders, and ensuring a smooth delivery process. Much of the communication is via email, so strong written communication and attention to detail are key.
Key responsibilities include:
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Processing customer orders and quotes (SAP)
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Managing order confirmations and delivery timelines
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Coordinating shipments and working with third party logistics providers
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Monitoring stock levels and customer forecasts
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Handling customer queries and resolving issues
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Managing returns, samples, and proof of delivery documentation
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Maintaining accurate records and supporting reporting (Excel/SAP)
What we’re looking for:
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2+ years’ customer service experience (ideally B2B, product-based)
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Strong order processing and account management experience
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Highly organised with the ability to juggle multiple priorities
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Confident communicator, particularly over email
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Positive, proactive and adaptable approach
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SAP experience (desirable)
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Understanding of logistics/supply chain (advantageous)
What’s on offer:
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Bonus scheme after probation (company-wide performance based)
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23 days holiday + bank holidays (increasing with service)
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Half day off for your birthday
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Free daily lunch and refreshments daily
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Quarterly awards and team incentives
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Inclusive, social culture with regular events and initiatives
If you enjoy working in a fast-paced environment and want to be part of a supportive, growing team – we’d love to hear from you.
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