Customer Services Representative
Farnborough (Hybrid options available)
£26,000–£29,000 + benefits
My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.
Key Responsibilities
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Acting as the first point of contact for clients and prospects via phone and email
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Managing inbound and outbound calls, booking appointments with advisers
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Responding to customer queries, resolving issues, and directing customers to the appropriate service
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Handling follow-up emails received by the Client Liaison team
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Making GDPR-compliant outbound calls following marketing campaigns to book appointments
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Reporting on individual performance and highlighting areas requiring alternative approaches or training
Skills & Experience Required
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Excellent communication and listening skills
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Strong attention to detail and accuracy
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Confident and professional telephone manner
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Customer-focused with the ability to manage and overcome objections (within a financial services context)
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Calm, resilient, and diplomatic approach
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Ability to build rapport and remain composed in conversation
Benefits
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Private Medical Insurance (individual cover)
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Income Protection (75% salary for up to 3 years)
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Life Assurance (4x annual salary)
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Critical Illness Cover (£50,000 lump sum)
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Pension: 6% employer / 3% employee
