Job Title: Customer Support Advisor
Location: Hatfield (Office-Based)
Salary: £26,500
Job Type: Full-time
About the Role
We are working with a well-established, international organisation within a specialist industry, supporting customers across a global network. Due to continued growth and investment in digital sales platforms, they are looking to add a Customer Support Advisor to their UK team.
This is a fantastic opportunity for someone with strong administrative and customer service skills, ideally with experience in order processing, to join a fast-paced and collaborative environment.
Key Responsibilities
Accurately enter and process purchase orders
Set up and maintain product information within internal systems
Handle customer enquiries relating to existing and past orders
Process exchange and special orders
Review and update customer account information
Provide support to customers via phone, email, and online platforms
Generate shipping labels and billing invoices as required
Assist with online/web-based customer purchasing and registrations
Support marketing and special-order functions, including online sales
Conduct customer care surveys and maintain strong client relationships
Work collaboratively with internal departments to ensure smooth order flow
Carry out additional administrative and operational duties as required
Key Skills & Competencies
Strong organisational skills with excellent attention to detail
Ability to work under pressure and meet deadlines
Confident communicator with a customer-focused approach
Proactive and solutions-oriented mindset
Comfortable working both independently and as part of a team
Good IT skills and experience using internal systems/databases
Experience & Qualifications
Previous experience in a sales support, customer service, or order processing role
Educated to GCSE level (or equivalent)
What’s on Offer
Opportunity to join a growing, globally connected business
Exposure to a fast-paced and evolving digital sales environment
Supportive team culture with opportunities for development
WGCCOMMPERM
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