Helpdesk Administrator – Facilities Management
Runcorn | Up to £28,000 + Benefits
Full time, Permanent
We’re proud to be supporting a national Facilities Management business in their search for a proactive Helpdesk Administrator to join their busy service team based in Runcorn. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-focused environment and is looking to build a career within FM.
The Role
As the Helpdesk Administrator, you’ll act as the central point of contact for all planned and reactive maintenance queries across multiple client sites. You’ll play a key role in ensuring engineers are deployed efficiently and jobs are managed through to completion. Duties include:
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Handling incoming calls and emails regarding maintenance requests
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Logging jobs onto the CAFM system and updating job status
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Liaising with engineers, subcontractors, and site teams
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Scheduling planned and reactive works
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Raising purchase orders and ensuring compliance documentation is captured
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Providing regular updates to clients and internal teams
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Producing reports and keeping accurate records
What We’re Looking For
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Experience within a facilities management helpdesk or similar fast-paced admin role
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Confident communication skills and a strong customer service focus
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Good IT and data entry skills, ideally with CAFM experience
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Ability to prioritise tasks and work under pressure
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A proactive, organised, and team-focused approach
What’s on Offer
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Salary up to £28,000
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Full training and support
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Friendly and collaborative office environment
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Opportunity to grow within a respected FM company
If you’re an enthusiastic administrator looking to take the next step within facilities management, we’d love to hear from you
