A well-established company in the education industry is looking for a Customer Service Administrator to join its team. As a Customer service Administrator you will be processing customer orders, handling enquiries and complaints, and providing general support to the sales department.
Customer Service Administrator responsibilities:
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Processing orders efficiently and accurately.
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Responding to customer queries via phone, email, and in person.
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Ensuring order confirmations are sent to customers.
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Maintaining the excel spreadsheets
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Using CRM software.
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Handling and resolving customer complaints professionally.
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Identifying and sharing customer feedback to improve products and services.
Skills & experience required:
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Education: GCSEs & A-Levels (or equivalent).
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Technical skills: Proficiency in Excel, CRM systems.
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Experience: At least 2 years’ experience handling customer orders via email/web.
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A motivated, dynamic, and team-oriented personality.
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Strong ability to work independently and within a team.
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Ambitious and eager to progress and develop.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy