Recruiting now for a Part Time Customer Service Advisor to join a friendly team.
About the Customer Service Advisor role:
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Monday to Friday - No weekends!
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Part time - 20 hours per week
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4 hours per day working between 9am - 5pm i.e. 9am-1pm or 10am-2pm etc
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£12.71ph
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Temp to permanent role
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Office based role in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
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Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
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Liaise with various parties including transport providers
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Liaise with other internal team members
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Entering information on two different customer record systems
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Dealing with transport and customer queries
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Entering information into reporting spreadsheets
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Build and maintain relationships with key customers
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Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
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Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
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Excellent interpersonal and active listening skills
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Clear communication skills and a strong command of the English language
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Strong attention to detail and articulate both verbally and written
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Ability to work independently
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Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today
