Welcome Homes is one of Doncaster’s leading independent estate agents, built on a reputation for delivering a personal, professional and transparent service within our local community.
We are a forward-thinking and progressive business, committed to raising standards within the industry through integrity, trust and exceptional customer care.
An exciting opportunity has arisen within our Scawsby (DN5) branch for an experienced Property Sales Support Administrator to join our team.
Role Overview
This is a fast-paced, varied and hands-on role at the heart of the business, supporting the sales team while contributing to the day-to-day running of the office.
This is not a purely administrative position. At Welcome Homes, our support team plays an active, client-facing role and is integral to keeping transactions moving and maintaining momentum across the business.
You will be involved in the full customer journey, from initial enquiry through to offer and progression. This includes managing enquiries, qualifying applicants, coordinating viewings, handling feedback and supporting negotiations.
You will regularly speak with buyers and vendors, qualify applicants, liaise with solicitors and agents, and proactively support the Branch Manager with the progression of sales through to completion.
While the primary focus of the role is sales, you will also provide support across the wider team where required, including occasional assistance with lettings to ensure a consistent and seamless service across the business.
We are looking for someone confident, organised and proactive, who takes ownership, communicates effectively and thrives in a busy, people-focused environment.
Key Responsibilities
• Managing incoming enquiries, leads and office communications
• Delivering a high level of customer service to vendors, buyers, landlords and tenants
• Qualifying buyers and vendors, including ID checks and due diligence
• Organising viewings, market appraisals and maintaining accurate diaries
• Collating and communicating feedback from property viewings
• Supporting offers, negotiating where appropriate and liaising between buyers, vendors and solicitors
• Assisting with chain verification and ensuring all parties are qualified and progressing
• Assisting with sales progression, including issuing memorandums of sale and proactively driving transactions forward
• Creating property listings and marketing new instructions
• Producing regular updates and reports for vendors
• Maintaining accurate records using CRM systems
• Ensuring compliance processes are followed at all times
• Providing general office support, including occasional assistance to the lettings team
What We’re Looking For
• Previous experience within estate agency or a property-based role is essential
• Highly organised with the ability to prioritise effectively
• Confident communicator with strong written and verbal skills
• Proactive, with the ability to work independently and as part of a team
• Comfortable working under pressure in a fast-paced environment
• Strong attention to detail and a customer-focused approach
• Proficient in Microsoft Office, Outlook and CRM systems
What You’ll Get
• £25,000–£28,000 depending on experience, with scope for growth (pro rata for part-time)
• A varied, hands-on role with real involvement in the sales process
• Opportunity to grow within an ambitious independent agency
• Ongoing training and development
• A supportive and collaborative team environment
Working hours include alternate Saturdays (10am–4pm) within contracted hours.
Why Join Welcome Homes
This is an opportunity to be part of a business that genuinely cares about its clients, its team and the service it delivers.
You will work closely with the management team and play a key role in the continued growth and success of a well-established, respected independent agency.
How to Apply
Please send your CV and a short introduction. If you are passionate about property and delivering excellent service, we would love to hear from you
