Disrepair Manager

Places for People • Full-time • Preston • 4h ago

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.   

So, what are you waiting for? Join a community that cares about you! 

More about your role  

As our Disrepair Manager, you will lead a multidisciplinary team responsible for the end to end management of all disrepair cases, ensuring timely responses, accurate evidence and high quality outcomes for customers. You will oversee case allocation, performance, KPIs, quality assurance and trend monitoring to reduce breaches and prevent cases arising, while working closely with solicitors, surveyors and internal teams including Repair Operations Delivery to ensure documentation meets legal requirements.

You will lead the operational delivery of Alternative Dispute Resolution, support court preparation and represent PfP as an expert witness where required, while ensuring compliance with key legislation such as the Fit for Human Habitation Act 2019 and disrepair protocols. Working collaboratively across Repair Operations, the field, contractor management and strategic operations, you will drive a joined up approach to managing disrepair risk, take accountability for budgets, compensation and forecasting, and promote a proactive culture focused on prevention, best practice and reducing legal exposure across the organisation.

This is a hybrid role based from our Preston office, with an expectation to attend the office two days per week.

Essential Criteria

Relevant technical qualification with demonstrable knowledge of housing disrepair, building pathology and related legislation

Proven experience managing housing disrepair cases within a social housing environment

Experience applying housing legislation in practice, including the Fit for Human Habitation Act 2019

Proven ability to communicate effectively with solicitors, operational teams and internal stakeholders

Previous experience managing or supervising people, workloads or performance

Experience analysing disrepair or housing data to identify trends and drive improvements or cost reduction

Desirable Criteria

Experience working with solicitors or attending court as an expert witness.

Knowledge of ADR processes.

Familiarity with case management systems and producing legal level evidence packs.

Experience leading teams through service improvement or transformation.

More About you  

You have proven experience managing housing disrepair cases within a social housing or legal environment, with a strong understanding of building pathology, damp and mould, and the legislation governing disrepair. You are highly organised and quality focused, able to manage fast moving and high volume caseloads while analysing data to identify trends, reduce breaches and control cost. You communicate confidently and effectively with residents, solicitors, surveyors, operational teams and senior leaders, and you are motivated to bring people together, support others and help build a proactive, high performing team that reflects our People Promises and commitment to great service.

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

Competitive salary, with a salary review yearly

Pension with matched contributions up to 7%

Excellent holiday package – 35 days annual leave with the option to buy or sell leave

Cashback plan for healthcare costs – up to £500 saving per year

A bonus scheme for all colleagues at 2%

Training and development

Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

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