This is a client facing role and responsible for delivery of project co-ordination / administration activities for Customer business ensuring that clients needs are met as the project evolves.
This job description details the role expected, but not limited to an Administrator/Coordinator.
Primary Tasks:
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Single point of contact for day to day request activities/queries
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Stock Management
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Monthly Billing
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Change management process
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Attend Governance meetings/conference calls
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Manage/Maintain service risks and issues
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Attend and produce reports for the service review meetings (on or offsite).
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Ensuring cost effective delivery of service
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Planning, coordinating and monitoring the receipt and dispatch of goods
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Producing regular progress reports and statistics on a daily, weekly and monthly basis
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Responding to and dealing with customer communication by email and telephone in a timely manner
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Forming / developing good relationships with work colleagues
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Adhere, at all times, to company policies and procedures
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Maintaining computerised admin (often in spreadsheet form)
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Database record management and updates
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Must be prepared to work a certain amount of overtime when required to do so
Skills and Attributes
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Mature and logic approach to problems
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Proficient in the use of MS Outlook and MS Office (predominantly MS Excel)
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Customer facing skills
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Have a “Can Do” attitude
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Must be prepared to work a certain amount of overtime when required to do so
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Have a flexible approach to working times
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Must be capable of working on his / her own initiative
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Must be presentable and professional at all times
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Must be able to relate and communicate
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The ability to work under pressure and meet deadlines
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Ability to plan and think ahead
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Excellent verbal and written communication skills
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Have a clear understanding of the company's policies and vision, and how the Projects Team contributes to these