Role Purpose
This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.
Key Responsibilities
Customer Support & Account Coordination
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Support the management of CBPM customer accounts.
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Provide clear updates on order status and delivery timelines.
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Assist with resolving customer queries.
Order Processing & Internal Coordination
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Ensure orders are captured accurately and processed internally.
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Coordinate with manufacturing, QA, and logistics to support on‑time delivery.
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Track order progress and flag delays.
Production & Demand Planning Support
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Assist in preparing production schedules.
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Help maintain demand forecasts and planning documents.
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Monitor supply and stock requirements.
Operational & Project Support
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Support continuous improvement initiatives.
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Prepare reports and dashboards.
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Participate in cross‑functional projects.
Skills & Competencies
Essential
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Strong ambition and willingness to learn
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Excellent communication skills
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Highly organised and detail‑oriented
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Proactive and energetic
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Able to manage multiple tasks
Desirable
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Experience in operations, supply chain, customer service, or admin
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Understanding of order management or planning tools
