As a Temp Customer Services Assistant, you will be the welcoming first point of contact for all visitors and callers to the Housing Services team. You'll provide essential guidance on housing‑related queries, support the use of the Property Platform, and ensure smooth day‑to‑day administrative operations during a busy and rewarding period.
Client Details
Our client is a respected London‑based educational institution known for delivering excellent residential and wellbeing support to a diverse, international student community. Their Housing Services team plays a vital role in helping students navigate private accommodation options, ensuring they are informed, supported and confident throughout their housing journey.
Description
Key Responsibilities:
Greet and assist visitors and callers, handling enquiries promptly and professionally.
Provide basic information on housing issues, signposting or booking appointments where needed.
Support students and landlords in navigating and registering on the Property Platform.
Maintain and update landlord advertisements, ensuring accuracy and suggesting improvements.
Manage the office calendar and book advice appointments efficiently.
Deliver general administrative support including filing, archiving, mailshots, statistics and materials updates.
Demonstrate excellent communication and cultural awareness when dealing with diverse service users.
Work calmly under pressure during peak seasonal demand.
Provide cover and support for other Housing Services teams when required.Profile
Person Specification:
Essential
Strong customer service and communication skills
Ability to stay calm and organised in high‑pressure periods
Confident using IT systems and maintaining accurate records
Culturally aware, patient and professional
Team‑oriented with a proactive approach to problem solving
Flexibility to work occasional evenings and weekends during peak periodsDesirable
Experience in a customer‑facing or administrative role
Familiarity with housing‑related services or student‑facing environments
Experience with online property or listing platforms
Job Offer
Opportunity to gain university sector experience
Supportive team environment with full training provided
Varied and people‑focused work
Excellent role to develop customer service and administrative skills
