Warranty Administrator – Škoda, Cupra, SEAT
Location: Stirling
Hours: Full Time, Monday – Friday (8:15 am – 5:00 pm)
Salary: £29,000 – £33,300 OTE (dependent on experience and performance)
Join West End Garage – A Leading Škoda, Cupra & SEAT Retailer
West End Garage is a privately owned, independent dealer group established in 1987. With successful operations in Stirling, Edinburgh, and Dunfermline, we are proud to represent the Škoda, Cupra and SEAT brands, delivering consistently high standards of customer service and operational excellence.
We are now looking to recruit an experienced and detail-driven Warranty Administrator to join our Stirling Aftersales team. This is an excellent opportunity for someone seeking a long-term career within a progressive and high-performing dealership group.
What We Offer
Competitive salary with achievable bonus structure (OTE £29,000 – £33,300)
Company pension scheme
Access to employee car schemes
Ongoing training and development opportunities
Supportive, team-focused working environment
Opportunity to be part of a well-established and growing dealer group
About You
Previous experience as a Warranty Administrator within a franchised dealership (VW Group experience advantageous)
Strong administrative and organisational skills with exceptional attention to detail
Confident IT user, including Microsoft Office and dealership management systems (Pinnacle experience desirable)
Clear communicator with strong interpersonal skills
Self-motivated, adaptable, and able to work both independently and collaboratively
Full UK driving licence and right to work in the UK
The Role
Working closely with the Group Warranty Manager, you will support warranty operations across all three sites, ensuring claims are processed accurately, efficiently, and in line with manufacturer standards.
This position is based in Stirling, with close collaboration across our Edinburgh and Dunfermline teams. You will be part of a group-wide warranty function, with flexibility required to provide support across sites during periods of holiday, training, or absence.
Key responsibilities include:
Processing warranty claims within required timelines and guidelines
Maintaining accurate records of submissions, credits, and rejections
Liaising with manufacturers to ensure audit and policy compliance
Monitoring and managing recall campaigns
Supporting Stirling, Edinburgh, and Dunfermline sites as required
What’s Next? Click “Apply” today and take the next step in your career with West End Garage.
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