Job Title: Housing Assistant
Location: Central London
Contract Type: Permanent
Annual Salary: Up to £31,000
Working Hours: 35 hours per week
A fantastic opportunity has emerged for a Housing Assistant to join one of Adecco's most improved public sector housing clients in a permanent post. The salary is paying £31,000 per annum, and you will be supported to work towards a CIH level 3 qualification. In addition, office attendance in our client's Central London office will be hybrid (3-4 days each week).
About the Role:
As a Housing Assistant, you'll support tenancy management and customer service initiatives. Your responsibilities will include:
Tenancy Management: - Assist in preparing documentation for tenancy sign-ups, terminations, and transfers.- Maintain accurate tenancy records and update housing databases.- Provide guidance to tenants about their agreements, rights, and responsibilities.
Customer Service: - Respond to tenant inquiries via phone, email, and in-person with empathy and professionalism.- Promote tenant engagement and satisfaction through proactive communication.- Manage and monitor generic emails, including inquiries and complaints.
Void and Allocation Support: - Input tenant applications into the Housing Management system.- Coordinate viewings and allocation processes effectively.- Track progress on void property records and manage relevant notifications.
Administrative Duties: - Prepare correspondence, reports, and tenancy documents while ensuring GDPR compliance.- Support the housing team with audits, reviews, and general administrative tasks.
What We're Looking For:
To succeed in this role, you should possess:
Excellent organizational and analytical skills.
A keen interest in social housing
Strong communication skills with a customer-focused approach.
The ability to develop and maintain positive working relationships.
A commitment to high-quality work with attention to detail.
Proficiency in IT, including Microsoft Office and Housing Management Systems.Why Join Us?
Impact: You'll make a difference in the lives of tenants and contribute to community well-being.
Collaboration: Work alongside a supportive team dedicated to service improvement.
Growth: Opportunities for professional development and career progression.Essential Requirements:
Knowledge of the housing sector, whether in social housing, local authority, or private sector lettings.
A proactive attitude, with the ability to work independently and collaboratively.
Excellent customer service skills.This role would suit somebody looking to gain experience in housing and develop a long term career in the sector.
Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid April 2026
