About the Role
We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience.
Key Responsibilities
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Handle a high volume of inbound and outbound customer calls in a professional and timely manner
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Log, track, and update all customer interactions using a ticketing system
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Manage multiple customer queries simultaneously while maintaining accuracy and quality
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Resolve customer issues at the first point of contact wherever possible
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Prioritise and escalate complex issues to the appropriate department
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Provide clear and accurate information regarding shipments
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Maintain detailed and up-to-date customer records
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Follow company procedures, service standards, and compliance guidelines
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Meet performance targets including response time, resolution rates, and customer satisfaction
Skills & Requirements
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Excellent verbal communication and active listening skills
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Strong multitasking and time management abilities
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Ability to work effectively under pressure in a fast-paced environment
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Good problem-solving skills with strong attention to detail
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Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation)
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Previous customer service or call centre experience is preferred
Key Competencies
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Customer-focused mindset
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Adaptability and flexibility
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Strong organisational and prioritisation skills
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Ability to work collaboratively within a team
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Professional and confident telephone manner
Shift Patterns & Working Hours
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9-hour shifts per day (including 1 unpaid hour break)
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Primarily Monday to Friday, with flexibility to work weekends when required
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Start times vary between 6:00am and 10:00am, with corresponding finish times (latest finish 7:00pm)
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Weekend shifts are ad hoc and mainly to cover annual leave during the temporary period
Progression (Temp to Perm)
This is a temporary-to-permanent opportunity. Successful candidates will transition into a permanent role, moving to a later shift pattern:
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13:00 to 22:00
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Tuesday to Saturday
If you are interested please contact Pertemps Hemel Hempstead
