Customer Service Executive
Based Heathrow
£28K plus overtime
To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.
This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team.
Essential Responsibilities
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Provide excellent Customer Service for both internal and external customers.
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Ensure customer expectations are managed proactively.
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Complete standard processes efficiently
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Deal with customers face to face to deliver good service and encourage repeat business.
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Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome.
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Complete daily administrative work as required both accurately and on a timely basis.
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Maintain a safe clean working environment in line with health and safety requirement.
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Work as part of a team and adopt a flexible approach to increase and maintain quality of service.
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Provide accurate information to customers.
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Qualify potential customers and manage risk.
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Contribute to an ongoing positive team environment.
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Undertake additional work as required to meet and exceed the expectations of the customer.
Qualifications/Requirements
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Attention to detail.
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A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
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Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
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Ability to work under pressure.
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Ability to build strong relationships with internal teams and external customers.
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A full driving licence that must have been held for at least 2 years