Sales Administrator
Join our dynamic team in the Logistics department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment.
Job Purpose
The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility.
Responsibilities
-
Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation.
-
Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates.
-
Support the onboarding of new customers by coordinating with technical, support, and provisioning teams.
-
Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation.
-
Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables.
Requirements Skills & Competencies Essential
-
Strong understanding of ERP software and general digital workflows.
-
High level of accuracy and attention to detail, especially in data entry and document management.
-
Excellent communication skills when working with customers, sales teams, technical departments, and partners.
-
Ability to work efficiently in a fast-paced, technology-driven environment.
-
Strong proficiency in Microsoft Office.
Desirable
-
Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise).
-
Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components.
Experience & Qualifications Essential
-
Proven experience in an administrative, operational, or sales support role.
-
Familiarity with digital sales processes, ERP systems, and customer communications.
Desirable
-
Previous experience in the IT, software, telecoms, or technology services sector.
-
Formal qualifications in business administration, IT, or related fields.
-
Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms.
Personal Attributes
-
Highly organized, reliable, and capable of managing multiple tasks simultaneously.
-
Analytical mindset with strong problem-solving ability.
-
Comfortable working with data and technology platforms.
-
Collaborative and confident when engaging with both technical and commercial stakeholders.
-
Customer-focused with a professional and proactive attitude.
Key Performance Indicators (KPIs)
-
Accuracy of order processing and contract documentation.
-
CRM/ERP data integrity and timely maintenance of sales records.
-
Quality and speed of customer communication.
-
Effectiveness of internal coordination with technical and sales teams.
-
Contribution to improved data quality and workflow efficiency.
How to Apply
