Mortgage Service Senior Analyst - ManchesterSalary: This is a 12 Month Fixed Term ContractAs a Mortgage Servicing Senior Analyst, you will ensure that service providers meet contractual commitments whilst maintaining performance and managing risk. Where necessary you will be expected to challenge existing performance, whilst maintaining robust governance routines. You will remain up to date with upcoming industry changes and regulatory requirements.Key ResponsibilitiesDevelop and maintain strong relationships with key external vendors, ensuring they meet contractual obligations and performance standards. Conduct regular reviews to ensure continuous improvement. Draft high-quality reports that are impactful, balanced and clearly articulates the standards of performance, whilst also addressing the root cause of any issues.Perform follow-up work ensuring management progress actions through to closure. Provide visibility of any risks arising from contracts with third parties and provide confidence that they are being effectively identified and proportionately managed.Review and interpret monthly third-party reporting and analysing key trends.Visit service providers in line with the agreed schedule.Attend and contribute to monthly/ quarterly governance meetings with each third party supplier as required.Skills, Knowledge and ExpertiseExperience managing external servicing partners with proven in‑depth knowledge of Buy‑to‑Let and Residential mortgages throughout the full lifecycle.Experience in managing governance routines, including maintaining accurate records, ensuring timely reporting, and staying up to date with KYB (Know Your Business) requirements, is highly desirable.Demonstrable experience in assessing process adherence providing clear, structured and well‑documented feedback is essential.Experience in third‑party oversight including both servicers and external suppliers such as litigation lawyers, asset managers, third party associates.A strong understanding of the mortgage originations process is preferred.Good knowledge of the regulatory framework applicable to mortgages with the ability to review, interpret, and apply new regulatory changes.Strong communication skills and numerical capability are required.Proficiency in Microsoft applications, particularly Word and Excel, is expected.BenefitsCompetitive salary25 days holiday PLUS your BIRTHDAY offPension contribution with Royal LondonLife AssurancePrivate medical, dental and optical health insurance with AxaHybrid workingFree breakfast available About Chetwood BankWe’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgagesData ProtectionWe anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.CifasThe personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.
