Administrator

CV-Library • Leeds, West Yorkshire • 4h ago

Penalty Charge Administrator

Salary: £25,000 - £26,000 (+ Quarterly Bonus) Location: Leeds Hours: Mon-Fri, 9am - 5:30pm

Full-time, Permanent Position

We are seeking a proactive and detail driven Penalty Charge Administrator to join our client's Central Reservations Administration team. You will be part of a small, supportive team responsible for processing all vehicle related fines and PCNs from start to finish. The role also provides key administrative support to the vehicle rental administration team and offers occasional assistance to the central reservations team. This is a process focused role requiring excellent communication, strong organisational skills, and the ability to manage high volume tasks efficiently.

The Key Responsibilities of the Penalty Charge Administrator:

Process all fines, PCNs, and traffic violations within required timeframes and recharge customers in line with agreed processes
Process invoices relating to PCNs received from funders within set timeframes
Handle email correspondence and queries from clients, funders, authorities, and internal teams in accordance with company policies
Provide telephone support when liaising with fine authorities, clients, and internal departments
Update internal systems accurately and efficiently
Support the vehicle rental administration team by invoicing clients, managing hire terminations, and updating vehicle information
Assist with overflow calls for the central reservations team
Take ownership of issues, escalating anything outside your authority to the Team Leader

The Key Requirements of the Penalty Charge Administrator: Essential Skills:
Excellent communication and customer service skills
Strong computer literacy
Ability to work independently while also contributing effectively to a team
High attention to detail and accuracy
Strong organisational skills and reliable data input ability Experience:
Previous administration experience is essential
Motor industry experience is preferred Additional Skills:
Willingness to learn and adapt in a dynamic environment

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