Customer Contact Advisor
Salary £30,800 per annum
Location Hybrid with a weekly presence in our Milton Keynes office
At Amplius, we’re passionate about delivering an excellent customer experience and are looking for a Customer Contact Advisor who shares that enthusiasm. If you’re keen to make a positive difference and support our customers, we’d love to hear from you!
Salary: £30,800 per annum
Contract: Permanent, Full Time
Hours: 36.25 hours per week, Monday – Friday 8:45am – 5:00pm
Location: Hybrid with a weekly presence in our Milton Keynes office
This role is based at our Milton Keynes office. You’ll need to be in the office at least one day a week – the main team day is a Monday. Depending on business needs, meetings, or training, there may be times when you’re required to attend the office on additional days.
Snapshot of your role
-
Be the friendly face our customers turn to for help, whether over the phone, email, post, or live chat.
-
Provide exceptional customer service while handling (Apply online only) contacts daily in a fast-paced contact centre environment.
-
Respond promptly to customer inquiries via call, email, post, and live chat.
-
Efficiently manage and schedule repair appointments using provided scripting tools, and track progress both internally and externally.
-
Identify and refer customers for additional support or financial wellbeing advice where needed.
-
Encourage customers to explore self-service options for a smoother, more efficient experience.
-
Ensure customer information is accurate and up to date.
-
Document all interactions for continuous service improvement.
What we’re looking for
-
Experience working in a fast-paced customer contact centre environment.
-
Strong team player with the ability to build rapport and collaborate effectively.
-
Skilled at delivering exceptional customer service while processing data quickly.
-
Ability to work closely with internal teams and external agencies.
-
Excellent organisational skills to manage a varied workload.
-
Confident communication and use of IT (Teams, Outlook, Word, Excel)
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing Date: Sunday 5th April 2026
Telephone Interview Date: Friday 10th April 2026
Face to Face interview date: Monday 20th April 2026
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities
