Client Support Administrator - Permanent - Skelmersdale - £28 per annum
We are delighted to be working exclusively with our client who has been established for over 30 years and have a great reputation in their field. Due to continued expansion, they are seeking an experienced Administrator to join a team of 5 - supporting the Customer Service team, this is a great opportunity for a motivated and adaptable individual who is proactive and is eager to develop their skills.
Duties:
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Answering incoming telephone calls, directing to the appropriate person and taking messages when needed
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Creating job records and managing job progress updates using the ERP system
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Setting up and maintaining stock codes within the ERP system
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Creating detailed Excel-based work instructions for the production team to follow
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Acting as first point of contact for customers to ensure professional and smooth resolution of queries
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Hosting and supporting Teams meetings internally and with customers
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Maintaining accurate Service Level Agreement tracking in Excel and producing reports for management/customer reviews
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Updating documentation and data in Adobe Acrobat
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Using Microsoft Outlook for effective email and calendar organisation
Working hours:
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Monday to Friday
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8:30am - 5:00pm
The ideal candidate will have a administration/customer support background ideally within a production or manufacturing environment.
You will be an organised team player, who is detailed orientated and a confident user of Excel (formulas/formatting/data management) Strong communication skills are required as you will be a point of contact for business customers. There are real progression prospects within this growing organisation, so if you are keen to develop and build a long-term career then this may be the perfect role for you!!!
For further information about these opportunities, please call Leanne/Rhiannon at Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.
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