Customer Service Administrator
Are you ready to embark on an exciting journey at Lloyds Banking Group? If you're looking for a role that combines dynamism and opportunity, then this could be the perfect fit for you! This is a great opportunity to build and grow your finance career within one of the UK's largest and most reputable financial institutions. If you love problem‑solving, enjoy detailed work, and like being part of a supportive team with a shared purpose, this role is a great fit.
Position Details:
Contract Type: Temporary - 12 months
Hourly Rate: £14.40p/hr
Start Date: 13th April 2026
Working Pattern: Full Time (Mon - Fri, 9 AM - 5 PM)
Location: South Gyle, City of Edinburgh
Work From Home: After 6-8 weeks of training in the office you will be able to work 3 days per week from home.Our office is conveniently located just a 12-minute walk from Edinburgh Park train station and an 11-minute walk from the Edinburgh Park Station tram station.
Your Role:
As an Administrator, you will play a key role in supporting account closures for Lloyds Banking Group. Your main responsibilities will include:
Processing Mailbox Queries: Efficiently managing inbound mail and responding to queries.
Account Closures: Overseeing the closure process with attention to detail.
Outbound Calls: Verifying closures with customers and confirming details.
IT Proficiency: Utilizing your good IT skills to navigate systems effectively.What We're Looking For:
Candidates with strong attention to detail and excellent IT skills.
An adaptable, tech-savvy individual who enjoys independent decision-making.
An interest in AI processes is desirable but not essential.Work-Life Balance:
After your training period, you'll have the flexibility to work from home for three days a week! We believe in a healthy work-life balance, and we're here to support you every step of the way.
Why Join Us?
Comprehensive Training: First-class support and training for all colleagues to ensure your success.
Growth Opportunities: There are numerous opportunities for growth within our organization.
Team Environment: Join a vibrant and supportive team that values collaboration and camaraderie.
Skill Development: Develop your skills in the financial services industry and beyond.Benefits You'll Love:
Weekly Pay with online payslips for your convenience.
Annual Leave: Enjoy an annual leave allowance of 31 days per year.
Employee Assistance Programme: Access to support when you need it.
Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more.
Smart Spending App for easy management of your finances.
Workplace Pension Scheme to secure your future.Ready to take the next step in your career? If you're enthusiastic about technology, enjoy a fast-paced environment, and are keen to make a difference, we want to hear from you!
Apply Now! Send your CV and you will hear from us within 2 working days.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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