Customer Service Coordinator
Chalfont St Giles, Buckinghamshire
Contract until May 2027
£13.30 p/h
Job Description Summary
As a Customer Service Coordinator, you will be a key contributor to our client's mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
Roles and Responsibilities
As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
Customer & Field Engineer Coordination
Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and our clients' Field Service Engineers.
Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
Handle escalations and ensure timely, customer-focused resolutions.
Operational Support & Logistics
Support internal teams with tools, parts, and transport logistics.
Resolve courier and supply chain issues to maintain service continuity.
Collaborate with global logistics and planning teams to optimize service delivery.
Contract & Billing Execution
Administer service contracts and manage non-contract service activities.
Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
Manage purchase orders, payables, and dispute resolution in alignment with our clients' compliance standards.
Cross-Functional Collaboration
Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
Experience in a high-volume, customer-centric environment.
Background in service coordination, logistics, billing, or contract administration.
Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
Strong communication, organizational, and analytical skills.
Preferred Attributes
Proactive problem-solver with a continuous improvement mindset.
Strong stakeholder engagement and relationship-building capabilities.
Ability to adapt in a dynamic, regulated environment.
Experience in healthcare, med tech, or other regulated industries is advantageous.
If you are interested, please do not hesitate to apply! Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance
