We are seeking a highly organised and detail-oriented Technical Administrator / Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded.
Key Responsibilities
Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs)
Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers.
Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day.
Maintain and update spreadsheets tracking jobs distributed, in progress, and completed
Monitor the scheduling portal (Cash4Windows) to maintain real-time visibility of engineer activity and highlight any anomalies to the manager.
Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone
Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required.
Book works directly with sites in line with customer and site-specific requirements.
Process orders to ensure work is completed in a timely manner, allowing invoices to be raised
Retrieve and respond to all phone and email messages within SLA requirements
Update client portals and helpdesks in accordance with specific account instructions.
Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility.Stakeholder & Relationship Management
Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams
Liaise with key clients over the phone to enhance internal and external working relationships
Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met.Reporting & Compliance
Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity.
Share weekly performance and activity data with your manager.Skills & Experience Required
Previous experience in a scheduling, coordination, or technical administrative role
Excellent communication skills with the ability to provide clear, precise, and professional information
Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications
Highly organised with strong attention to detail
Confident working in a fast-paced, SLA-driven environment
Strong team player with the ability to manage multiple prioritiesAdditional Information
Fully on-site role (five days per week)
Immediate availability
Any ad hoc duties as required by the line manager
National client
What you need to do now
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If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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