Job Title: Sales Admin Support
Department: Sales / Commercial
Reporting to: Sales Director
Based - Remote role with a head office in Hounslow
Key Experience - HubSpot, Similarweb, International Cross-Border, eCommerce, Logistics
Role Purpose
The Sales Admin Support role provides operational and administrative support to the sales team, ensuring the smooth running of sales processes, reporting, and systems. The role plays a key part in enabling the sales function to operate efficiently by maintaining accurate data, managing reporting, coordinating internal processes, and supporting customer onboarding.
This position acts as a central coordination point for sales-related activity, helping the team stay organised, informed, and focused on driving new business and customer success. The role reflects our International Cross-border clients core values-collaboration, ownership, operational excellence, and delivering a positive experience for both customers and internal teams.
Key Responsibilities :
Sales Operations & Reporting
- Maintain sales reporting covering volume, new business, revenue, pipeline performance, and weekly activity.
- Manage new business prospect reporting, including data uploads and ongoing maintenance within the CRM system.
- Analyse sales data to identify trends, opportunities for improvement, and more efficient ways of working.
- Create and maintain reporting packs and presentations, including materials used for monthly and quarterly business reviews.
- Support the sales leadership team with accurate reporting and performance insights.
CRM & Sales Tools Management
- Act as the internal champion for sales systems and tools (including HubSpot and Similarweb).
- Ensure CRM data accuracy, process adherence, and consistent usage across the sales team.
- Generate and distribute new business leads using approved data sources through HubSpot and Similarweb.
- Maintain clear and consistent sales processes within the CRM environment.
Sales Team Coordination & Support
- Provide proactive and reactive support to the Sales Director and wider sales team, understanding their priorities and requirements.
- Act as a coordination point for queries coming into the sales team from other departments, ensuring timely responses.
- Support internal communication between teams to ensure consistent processes and ways of working.
- Act as an escalation point for internal queries or customer-related matters when required.
Customer & Business Support
- Own and manage the onboarding process for new customers across the sales team and wider business.
- Support the coordination of internal meetings, customer meetings, events, and business functions.
- Manage and maintain sales collateral and documentation, ensuring materials are up to date and accessible within company systems.
- Create and distribute the company newsletter on a quarterly basis.
- Manage the Sales and Info inboxes, ensuring enquiries and leads are allocated efficiently.
Key Skills & Attributes
- Strong organisational and administrative skills
- High attention to detail and accuracy in data management
- Proficiency in CRM systems and sales tools (HubSpot and/or Similarweb)
- Strong communication and coordination skills
- Analytical mindset with the ability to interpret sales data
- Proactive and able to manage multiple priorities
- Collaborative approach with the ability to work across departments
