Administrator
Location: South West London
Contract Type: Permanent
Salary: £27,000
Office Based Role
Position Overview
As Administrator, you'll be the backbone of the office operations, ensuring clients receive a positive experience throughout their mortgage journey. You'll manage application processes from initial enquiry through to completion, liaising with key parties including lenders, solicitors, estate agents and surveyors. Your role is essential in maintaining accurate client records, meeting FCA compliance requirements and supporting the mortgage brokers to deliver the seamless, stress-free service our client is known for.
Responsibilities
Meet and greet clients, answering enquiries and maintaining a professional office presence
Package mortgage cases for lender submission, ensuring all documentation is complete and accurate
Liaise with external parties including lenders, solicitors, estate agents and surveyors to progress client applications
Manage client records through the back-office CRM system, keeping all information up to date and compliant
Progress mortgage applications through to completion, coordinating between all relevant parties
Maintain accurate diary management and schedule client appointments
Support the Office Manager with general office administration and housekeeping tasks
Assist with marketing initiatives within the business
Adapt to in-house computer systems and software packages as required
Ensure all work complies with FCA regulations and internal procedures Requirements
Excellent organisational skills with ability to manage multiple tasks and meet deadlines
Strong written and verbal communication skills
Fantastic customer service skills with a friendly, professional attitude
Confident, resourceful and proactive approach to problem-solving
Ability to work under pressure whilst maintaining attention to detail
Experience with CRM systems and office administration software
Willingness to learn in-house systems and processes
Professional approach to client confidentiality and data handling How to Apply
If you're looking to advance your career in office administration and have the skills and experience to succeed in this role, please send your application to (url removed) Include your CV and a brief cover letter outlining your relevant experience in administration and customer service. Please specify your notice period and availability for interview