Customer Services Advisor - Guildford
£24,000 - £25,000 DOE per annum
Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service.
You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey.
Key Responsibilities:
- Handle new business quotations.
- Respond to customer enquiries regarding policy cover and benefits.
- Manage and respond to customer enquiries received via email and telephone.
- Issue documentation
- Support the onboarding of new clients, ensuring correct processes and compliance standards are followed.
- Assist with training and mentoring new team members where required.
- Work collaboratively with colleagues across departments to deliver a smooth customer experience.
- Contribute to ongoing process improvements and problem solving within the team.
- Support the wider business in achieving new business and service objectives.
- Complete relevant training and professional development programmes.
Experience and Skills Requirements:
- GCSE (or equivalent) in English and Mathematics
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational ability
- A genuine passion for customer service
- Ability to manage relationships with both customers and business partners
- Confidence in handling queries and solving problems
Personal Attributes:
- Customer-focused with a passion for delivering excellent service
- Highly organised with the ability to prioritise workload effectively
- Strong communicator with excellent listening and problem-solving skills
- Collaborative team player who enjoys supporting colleagues
- Motivated to learn, develop and challenge existing processes where improvements can be made
- Professional, reliable and able to work accurately under pressure
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
