A Customer Success Administrator is required for a great company in Cardiff. Sayjo Recruitment are recruiting on behalf of a leading service provider.
We’re recruiting for a Customer Success Administrator to support the client’s digital tax service for self‑employed workers and sole traders. You’ll be the first point of contact for customers, offering reassurance, clear guidance and support from onboarding to service support.
This is a service‑focused role to ensure that onboarding, administration, compliance of uploaded documents and service advice, provided via a ticketing process. (No tax advice required.)
Key Responsibilities
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Handle customer enquiries via phone, email and the portal.
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Provide clear, confident and supportive guidance throughout the customer journey.
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Explain how the service works and the requirements of documentation, timelines and processes.
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Conduct second‑line AML (anti-money laundering) /KYC (know your customer) checks and request required documentation.
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Proactively follow up to resolve queries or stalled cases.
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Work closely with internal teams to ensure smooth customer experience.
What We’re Looking For
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Experience in customer support, customer operations or similar roles.
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Strong attention to detail and confidence working with documentation/systems.
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Excellent communication skills and a calm, reassuring approach.
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Comfortable in process‑driven or regulated environments.
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AML/KYC experience is an advantage but not required.
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Resilient, organised and effective in fast‑paced environments.
Our client is currently able to offer remote working, but this will become an office-based role when they move office premises in 4 months’ time.
Working 8:30am-5pm Monday to Friday with half an hour’s lunchbreak, the salary on offer is £25500, rising in April to £26,500. There is a host of company benefits on top including pension, plus 25 days holidays plus stats, health scheme for the likes of dental and optical, free parking, numerous company events, clear career development and support.
Sayjo Recruitment are recruiting on behalf of our client, we aim to reply to all application within 48 working hours, but we may close the advert earlier than shown.
Due to the nature of this role and the access to sensitive personal data, the successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check as part of the pre-employment screen process with the client
