Role Title: Receptionist
Location: Devonport Royal Dockyard, Plymouth, Devon
Rate: £17 per hour via an umbrella company
Hours: 35 hours per week, Monday - Friday
Length: 12 months
You must be able to achieve and maintain Security Check (SC) clearance for this role
Purpose of the Role
To ensure secure and efficient access to Devonport Royal Dockyard, supporting national security and delivering an exceptional experience for all employees, contractors and visitors.
About the Role
As a Site Access Officer, you'll play a critical role in safeguarding Devonport Royal Dockyard, one of the UK's most secure and strategically important sites. You'll be the first point of contact for access into Devonport Royal Dockyard, for all employees, contractors and visitors. You will be the first line of defence, ensuring that every person and vehicle entering the site complies with strict Ministry of Defence security protocols. This includes verifying credentials, managing access permissions, and responding swiftly to any security concerns or irregularities. Your vigilance, keen observational skills, and professionalism will help maintain the integrity of our operations and protect national security. Your main responsibility will be to process incoming requests for all visitors requiring access to the Naval Base, putting consideration to the reason for the visit, the nationality of the visitor, and ensuring that the correct process has been followed throughout.
Key Responsibilities
Deliver a professional reception and access service for all visitors and staff.
Verify identification and credentials for all personnel and vehicles entering the site.
Monitor and report any suspicious activity or security breaches in line with established procedures.
Provide back-office administration and processing for all applications for site traffic and access, including VIP visits and renewal of security passes.
Identify and implement process improvements to enhance efficiency and security.
Promote teamwork and a positive culture within our Reception Centres.
What You'll Bring
Proficiency in IT systems and Microsoft Office applications.
Strong communication skills with a professional and courteous approach.
Ability to remain calm and adaptable when handling unexpected security situations.
Previous experience in a security or regulated environment (desirable).
Conflict Resolution Skills.
Multitasking & Time Management.
Clear Written Communication.
Qualifications
GCSEs in Maths and English (Grade C or above).
NVQ in Customer Service (desirable).
Equivalent experience will be considered.
Core Competencies
Attention to detail and accuracy.
Integrity and confidentiality.
Customer-focused mindset.
Ability to work collaboratively in a team environment.
Strong situational awareness and adherence to security protocols.
Strong observational skills - ability to notice details and identify potential security risks.
Problem-Solving Skills
