We're recruiting for a Legal Assistant to join our Clinical Negligence team in Bristol on a permanent basis. As a Legal Assistant you will provide efficient and effective administrative support to the Clin Neg team - enabling the team to function effectively and achieve its objectives.
Key Responsibilities
Personalised Client Service
-
Manage an administrative workload under the guidance of fee earners.
-
Provide administrative support to fee earners including file-opening, telephone management, document production (incl. audio-typing, managing voice recognition procedures and outsourcing providers), filing/ archiving, photocopying, email management, online portal management and dealing with post.
-
Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions.
-
Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, completing relevant forms and processing monies.
-
Correspond with clients as required through telephone, email, letter and face to face.
-
Provide excellent client service at all times.
-
Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements.
-
Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures.
-
Deal with new enquiries for the department, if others in the team are unavailable.
Sustainable Growth
-
Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking specialist, preparing presentation materials and associated marketing documentation.
-
Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system.
-
Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to enquiries and building a good rapport.
-
Act as an ambassador for the firm at all times.
Dynamic Culture
-
Build relationships with the team and clients based on trust.
-
Work closely with members of the team to ensure work is done to the best it can be.
-
Be open to and look for new ways of working.
-
Coordinate team activities such as meetings, training or social activities.
Financial & Operational Excellence
-
Time record for all work where possible.
-
Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible.
-
Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate.
Skills, Experience, and Attributes:
-
Previous experience within a Legal Assistant or Administrative role (desirable).
-
Excellent organisation capability with the ability to effectively prioritise (essential).
-
Solid understanding of Microsoft Office suite and other relevant IT platforms (essential).
-
Strong written communication skills (essential).
-
Demonstrate a good understanding of client relationship management (essential).
About Us:
At RWK Goodman, you can enjoy a strong legal career, with exceptional client work. And you’ll be supported, every step of the way.
A progressive Top 100 law firm, over 650 colleagues. 36 specialist areas. 3 legal divisions. With offices across the South West, Thames Valley and London.
Committed to collaborative growth and shared success, we’re focused on delivering sustained positive change. Because we want to make a lasting difference to the world around us and achieve our vision of being the firm what clients want to work with and people want to work for.
To find out more about why we are different click here.
Benefits:
Some benefits will differ depending on the level of role. Please reach out to the Recruitment team for further clarification:
26.5–31.5 days’ holiday per year
Buying and selling holiday
Healthcare cash plan / private medical insurance
Life assurance
Pension scheme
Cycle to work scheme
Season ticket loan
Discretionary profit and performance-related bonus
Hybrid working
Employee Assistance Programme
Enhanced family leave
Recruitment referral bonus
Group income protection
Salary reviewed regularly
