Warranty Administrator - St Helens area
Franchised Motor Dealership
We are currently recruiting on behalf of our client, a well-established and highly respected automotive retailer, for an experienced Warranty Administrator to join their Aftersales team.
This is an excellent opportunity for a detail-oriented and commercially aware individual to play a key role in ensuring the accurate and compliant administration of manufacturer warranty and goodwill claims, while supporting customer satisfaction and departmental profitability.
The Role
The successful candidate will be responsible for delivering a high standard of administrative and operational support within the warranty function. You will ensure that all manufacturer warranty and goodwill procedures are applied correctly, claims are submitted accurately and within required timeframes, and brand campaign requirements are consistently met.
You will work closely with the Service Managers, Technicians, Service Advisors and Manufacturer representatives to ensure full compliance and smooth operational performance.
Key Responsibilities
Warranty and Goodwill Administration
Submit accurate daily warranty and goodwill claims in line with manufacturer guidelines.
Monitor daily and weekly warranty reports, identifying and resolving outstanding issues.
Ensure all jobs submitted for warranty or goodwill are correctly invoiced and costed.
Escalate exceptional cases to the Manufacturer where standard procedures prevent claim submission.
Maintain accurate records of submissions, rejections, credits and customer contributions.
Review manufacturer credit notes for accuracy before processing through Accounts.
Allocate costs for disallowed claims and returned parts appropriately.
Salary
£30k Basic plus bonus
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
