We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.
Customer Service Benefits
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Strong pension schemes
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Excellent job stability
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Career progression opportunities
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Industry-recognised training
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Inclusive and diverse workplace culture
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Free or discounted travel across eligible rail routes (role dependent)
Full training will be provided to prepare you for this role.
Customer Service Pay:
Salaries starting from £24,781.
Customer Service Role:
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Support passengers by assisting with journey planning, ticketing, and railcards.
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Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
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Managing ticket sales, refunds, and compensation claims.
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Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.
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Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks
