We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.
Customer Service Benefits
-
Strong pension schemes
-
Excellent job stability
-
Career progression opportunities
-
Industry-recognised training
-
Inclusive and diverse workplace culture
-
Free or discounted travel across eligible rail routes (role dependent)
Full training will be provided to prepare you for this role.
Customer Service Pay:
Salaries starting from £24,78.
Customer Service Role:
-
Support passengers by assisting with journey planning, ticketing, and railcards, delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
-
Manages ticket sales, refunds, and compensation claims, offers assistance to passengers requiring extra support, and ensures accessibility and excellent customer care.
-
Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks
