Claims Handler

CV-Library • Newcastle upon Tyne, Tyne & Wear • 2d ago

Motor Claims Handler - Newcastle Full-Time | Permanent | Monday to Friday Salary: £27,000 - £34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish.

Key Responsibilities

Handle motor claims from first notification to settlement.
Review, assess and process claims in line with company procedures.
Investigate liability, evaluate losses and negotiate settlements.
Manage customer enquiries by phone and email, including more complex cases.
Keep accurate records and update information in claims systems.
Work with loss adjusters, subject matter experts and internal teams when needed.
Learn and develop technical skills through training and coaching.
Suggest ideas to improve processes within the team.
Follow company policies, compliance standards and regulatory requirements.
Find effective solutions to routine enquiries using set processes and guidelines.

About You
Experience in motor claims handling (preferred).
Strong communication and negotiation skills.
Excellent attention to detail and accuracy.
Confident working under pressure and managing a busy workload.
Customer focused with a proactive, positive approach.
Comfortable learning new systems and procedures.

What's on Offer
£27,000 - £34,000 depending on experience
Permanent, full time role
Monday to Friday - no weekends
Supportive team environment
Opportunities for growth and development

Interested? Apply now or get in touch for more details!

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