Sales Administrator

CV-Library • Cobridge, Staffordshire • 2d ago

We are seeking a highly organised and proactive Administrative Sales Assistant to provide essential support for our client in the Stoke on Trent area. This is a varied and fast-paced role at the heart of their day-to-day operations, combining front-of-counter customer service with administrative and sales support duties. The successful candidate will be a confident communicator, well-organised, and comfortable working in a busy trade environment.

Responsibilities

Serve trade and retail customers face-to-face at the sales counter, providing product advice and ensuring a positive experience.
Handle all incoming telephone enquiries promptly and professionally, directing calls where appropriate.
Respond to customer emails in a timely manner, providing accurate quotations, product information, and order updates.
Manage customer complaints sensitively and efficiently, escalating to a manager where necessary and following up to ensure resolution.
Process customer payments accurately, including cash, card, and account transactions.
Assist customers in calculating quantities of materials required for their projects, including paving, timber, aggregates, and other building products.
Prepare and follow up on customer quotations to maximise sales conversion.
Organise and prioritise a varied daily workload, managing competing demands across counter, telephone, and administrative tasks.
Liaise with internal departments to check stock availability and delivery timescales.

Requirements

Previous experience in a customer-facing role, ideally within a trade, retail, or administrative environment.
Strong verbal and written communication skills, with a polite and professional telephone manner.
Numerically confident — comfortable with calculations and checking figures.
Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
Proficient in Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly.
A positive, can-do attitude and the ability to remain calm under pressure.