Bank Switchboard Operator | Private Hospital | Bank (Zero Hours) | Ad Hoc Shifts | St Mellons
This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.
Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week.
This role would suit someone who:
Is looking for flexible work around other commitments
Is happy to pick up shifts as and when required
Does not require fixed or guaranteed hoursAbout the Role
Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract.
As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures.
You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation.
Duties and Responsibilities
Operate the central switchboard system for multiple hospital sites
Direct calls to appropriate staff and departments
Handle telephone enquiries in a professional, efficient and consistent manner
Escalate technical or telecom issues when required
Initiate emergency call procedures (e.g. fire or major incident) when necessaryWho We're Looking For
Excellent verbal communication skills
Calm and focused under pressure
Able to prioritise and multitask accurately
Strong attention to detail
IT literate and confident learning new systems
Committed to confidentiality and data protectionDesirable:
Previous switchboard or call centre experience
Experience in a hospital setting
Familiar with Microsoft Office (Word, Outlook, Excel)Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.
Benefits
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Save an average of £50 per month with our free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing TeamOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible
