Hours
Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
37.5 hours a week
What you’ll do at work
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Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment
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Proactively Negotiate payment offers via email, whatsapp, web chat and SMS
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Assist with the handling of client and customer queries
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Effectively process and respond to customer post
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Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions
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Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies
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Work to achieve monthly Key Performance Indicators on an individual basis
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner
Equal to Level 2 (GCSE)
Desired qualifications
Skills
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Customer care skills
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Excellent Communication Skills
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Strong IT Skills
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Confident using IT Systems
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Conscientious and hard working
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Excellent Team Player
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Self Motivated
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Can work independently
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Can work as part of a team
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Excellent verbal communication
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Fast paced environment
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Motivated to achieve targets
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Strong customer focus
