Job Title - Customer Service representative
Location: Robinhood Type: Permanent Salary: €31,000 – €33,000
Job Summary:
- We are seeking a Customer Service Representative to support a busy, high-volume operation. You will manage a large volume of orders and enquiries, ensuring accurate processing, professional communication and prompt resolution of any issues, while working closely with warehouse, production and accounts.
Key Responsibilities:
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Manage high volumes of customer orders via phone and email, ensuring accurate entry of product codes, quantities and delivery details
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Act as a primary point of contact for customers, handling queries on orders, deliveries, products and basic account-related matters
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Handle inbound calls from demanding customers in a calm, professional manner, providing clear and timely updates
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Monitor and respond to email enquiries, ensuring key details and instructions are captured and processed correctly
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Liaise with warehouse, production, logistics and accounts to coordinate order fulfilment and resolve delivery or quality issues
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Support accounts receivable activities where required, including clarifying invoice and payment queries
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Log and help manage quality issues and complaints, escalating appropriately and following through to resolution
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Maintain accurate and up-to-date customer records, notes and order histories in relevant systems
Person specification:
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Strong customer service experience (ideally B2B) in an office or order-processing environment
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Experience handling high volume order entry
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Excellent telephone manner with clear, professional and confident communication skills
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High attention to detail, capable of accurately interpreting customer emails and selecting correct product codes
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Comfortable working under time pressure while maintaining accuracy and a positive, customer-focused approach
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Experience in a manufacturing industry is highly desirable
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Reliable attendance and punctuality with a strong work ethic and willingness to take ownership of customer issues
