Dutch Speaking Customer Service Advisor
Location: Edinburgh
Days/Hours: Monday to Friday (8am-16:30)
Our client is currently recruiting for a Dutch Speaking Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels.
The Role
As a Dutch Speaking Customer Service Advisor, you will manage a high volume of customer contacts across phone, live chat, and email. Working within a call centre and customer service environment, you'll take full ownership of travel-related queries, resolving issues end-to-end while ensuring every interaction reflects professionalism, accuracy, and care.
Key Responsibilities
Accurately manage a high volume of customer contacts across phone, live chat, and email in line with policies and compliance standards.
Take full ownership of customer concerns, resolving travel-related issues from start to finish.
Work collaboratively within a high-performing team to achieve shared goals.
Meet and exceed service and performance targets including CSAT, QA scores, and AHT.
Stay up to date with company policies and travel product updates.
Identify opportunities for process improvement and proactively share feedback.
Represent our client's professionalism, culture, and values in every interaction.
Maintain strong attendance, professionalism, and schedule adherence.
About You
You are customer-centric, passionate about travel, and thrive on solving problems while creating positive experiences for every traveller. You build rapport quickly, remain calm under pressure, and take pride in delivering exceptional service across all communication channels.
As a successful Dutch Speaking Customer Service Advisor, you are motivated by clear goals and take ownership of your performance, consistently achieving quality, efficiency, and customer satisfaction targets. You excel in fast-paced, metrics-driven environments, confidently managing multiple systems and conversations simultaneously.
You value teamwork, reliability, and continuous improvement - actively engaging in feedback and coaching to refine your skills and grow your career as a Dutch Speaking Customer Service Advisor.
Skills & Experience
Previous customer service experience, ideally within a contact centre or call centre customer services environment.
Fluent in English and Dutch (written and verbal).
Strong communication, problem-solving, and multitasking skills.
Ability to manage dual web chats with excellent typing speed and accuracy.
Confident using computer systems and able to learn new platforms quickly.
Calm, logical approach when handling challenging situations.
Proven track record of achieving KPIs and performance targets.
Adaptable, motivated, and eager to learn in a dynamic environment.
Travel & Tourism industry experience (desirable but not essential).
Benefits
Our client offers a competitive package designed to reward performance and support wellbeing:
33 days annual leave (including bank holidays).
3 additional days for parents/guardians plus extra long-service leave after 10+ years.
$600 USD annually in travel credits to use on your next adventure.
Monthly performance-based bonuses and $450 USD refer-a-friend scheme.
Health cashback plan (dental, optical, physiotherapy, and more).
Employee Assistance Programme and enhanced sick pay.
Enhanced maternity, paternity, and adoption policies.
Life insurance (4x annual salary).
Hybrid working options (based on performance).
Free on-site gym or discounted memberships.
Continuous learning and genuine career progression opportunities.
Birthday and service anniversary celebrations.
Regular team events, social activities, and recognition programmes.
If you're a driven, bilingual professional looking to join a thriving travel business in Edinburgh, this Dutch Speaking Customer Service Advisor opportunity could be your next career move.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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